13 questions to assess Business Information Management Quality

Quality of information systems

·         Is the right information available to support the business processes?

·         Is there insight into the managerial improvement requirements for information systems?

·         Is the business using the potential of IT, e.g. social media, big data, BYOD?

·         Is the business using IT to achieve strategic goals?

Acquisition and management of  IT services

·         Is there insight into the costs of the information systems and whether they are normal?

·         Is there insight into the budget that is available for use and operation of information systems and for improvements (changes, projects, programmes)?

·         Is the right amount of time and money being spent on information (technology) – as opposed to other business assets?

·         Does the business manage their side of change to information systems effectively?

·         Has the business got the (delegation of) quality, cost and timeliness of IT services and projects under control?

·         Are adequate specifications for IT created?

Business use of information and IT

·         Are business employees getting the most out of the currently available information and information systems and using them efficiently?

·         Is operational interaction with IT effective and efficient?

·         Is there insight into (1) what the users think about the information systems and (2) their ‘bottom-up’ improvement requirements?