If the business can answer most of these questions positively, they're probably doing better than average:
• Do we know how much do our information systems cost – and is that normal?
• Are the systems being used properly?
• Do we know what do the users think about our information systems?
• Do we know what information the business needs, now and in the future?
• Is the information part of business projects delivered on time?
• How much budget is available and are we making justifiable and predictable investments?
• Do the information systems (incl. data) have business owners?
• Have we effectively delegated responsibility for providing IT services?
• Does IT give us enough strategic value?