17 February 2014

Multi-supplier value streams (questions, not answers)

About a year ago, I compiled 90 questions that 27 world leaders in IT believe that people in IT Service Management should be asking themselves. The compilation is available here.

From that list I've selected eight that pertain to Multi-supplier value streams, the topic that the Pink Think Tank explored at the Pink14 conference in Las Vegas in February 2014 (Twitter #pinktt). I trust that they are worth thinking about.  

Rob England, IT Skeptic, Owner & Managing Director at Two Hills Ltd, NZ
  • How to better manage multi-party value chains? Especially cloud environments and XaaS providers
Troy DuMoulin, Vice President Professional Services at Pink Elephant, USA
  • Consider the premise that today’s Enterprise IT functions are made up of a mixed group of diverse suppliers (internal and external) and becoming even more diversified and complex as we integrate cloud and online services. How in the world will an organization keep all these moving parts synchronized in order to play their designated part in the larger value service system or even get them moving in the same direction?
  • How can all players in the IT value system achieve shared values, priorities and practices in order to deliver service in a harmonious fashion?
  • How can you create a shared IT Operating Model that outlines the key elements of the value stream comprising Demand, Plan, Build and Run?
  • Which Enterprise IT Governance Roles are needed to ‘conduct’ all the various parties participating in the Service Orchestra?
Steven de Smet, President itSMF Belgium & Manager at Capgemini Belgium
  • Trends and recent rumours predict that IT as a department will disappear, the business will control IT themselves with a maximum of XaaS, cloud and mobility solutions. The purchasing department will manage these contracts. What will be the future for ITSM?
AN Rao, Senior Vice President at Cognizant Technology Solutions, India
  • As deals get unbundled and go into multi-vendor sourcing and as the traditional on-premises moves into a hybrid environment, how are CIOs planning to construct their service integration and multi-vendor service management arrangements and contracts ? How would they measure the success of such an arrangement in supporting the business?
James Finister, EMEA Competency Lead for IT Governance, Service Integration & Service Management Excellence at Tata Consultancy Services, UK
  • Both IT departments and the business have a track record of failing to leverage benefit from large suppliers. How then will they manage the shift to multiple supplier ecosystems - and should they?

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