05 May 2011

Social information management

Managing information from a business perspective has always been a challenge. How do you motivate people to use information systems as they're supposed to be used? How do you ensure data quality? How do you discover what improvements will make a difference? How do you manage change and transition? How can information help your business strategy?


Engage your users

-          Get raw feedback (be prepared for a shock)

-          Inform users when there are incidents or outages

-          Generate ideas for improvement

-          Improve relationship with clients who use your apps


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