Managing information from a business perspective has always been a challenge. How do you motivate people to use information systems as they're supposed to be used? How do you ensure data quality? How do you discover what improvements will make a difference? How do you manage change and transition? How can information help your business strategy?
Engage your users
- Get raw feedback (be prepared for a shock)
- Inform users when there are incidents or outages
- Generate ideas for improvement
- Improve relationship with clients who use your apps