01 August 2010

So what about the poor IT Service Consumer?

IT Service Providers have invested gazillions in improving their processes (CMMi, ITIL etc) but how often do IT initiatives fail because the business has difficulty in fulfilling their side of the bargain? And how often are they blissfully unaware of their roles and responsibilities? Sound familiar? This neglected domain – Business Information Management – is finally being addressed from a business perspective. Only then will the true potential of IT be liberated.

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